Thank you for purchasing from our store, the world's leading supplier of neon lights! About products: all our products are brand new, well tested, quality guaranteed, 100% handmade, inflatable. superior quality! About power supply: use low voltage power supply, usually 12V DC connector. We provide a 2-pin plug as the default. About transportation: usually 20 working days to most regions, including North America and Canada! (the expected lead time may vary during the busy holiday season). Wrap it in a carton filled with soft foam to protect the logo. About quality: we have more than 15 years of experience, all kinds of neon products, all our new and gorgeous real neon tube signs have been well tested and double checked before shipment. Run with experienced benders with the support of a large professional team. About design: you are welcome to customize any logo you like. You can simply describe your idea or send us a sketch. Our professional neon logo designer will design for you! For other designs, please visit my Amazon store.